hostrology is a leading provider of shared, reseller, VPS, and dedicated hosting solutions on both Linux and Windows platforms – most importantly Hostrology, an Endurance International brand, is proud to provide around-the-clock customer care and technical support from offices in London and Singapore.
Standing proud behind ‘Snappy’, Gators are part geek – part everyday dude, serving customers ranging from individual freelancers, to professional designer/developers and major corporations in an atmosphere that both educates and entertains.
Sound like you? Well then let us snap you up! Come join our winning team and help us bring the best customer service and offerings to our customers.
Location: London – Department: Tech Support
HostGator is seeking dedicated and motivated employees looking for a career in customer service / technical support and are looking to work with one of the world’s leading web hosts and provide exceptional customer service on a consistent basis. HostGator currently has openings on the day, night and graveyard shifts in its Houston or Austin, Texas locations.
Front line support via live chat and telephones.
Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
Provide technical support for level one escalation issues via helpdesk.
Performs miscellaneous job-related duties as assigned.
What you will do in this role:
Excellent written and verbal communication skills in the English language.
Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
Outstanding customer service skills and a dedication to the customer service experience.
Dependable to be at work during assigned shifts and to complete work as expected.
Knowledge of FTP, DNS, cPanel and WHM preferred.
Ability to multitask and meet specific goals set by supervisors and management.
Experience with documenting procedures.
Ability to troubleshoot basic web hosting and technical procedures as needed.
What you bring to the table:
Your ability to woo others with your written and verbal communication skills in the English language
Your dexterity in managing multiple tasks and screens efficiently, while maintaining focus and control
Your attention to detail to ensure customers have the best experience possible while meeting departmental goals
Your reliability to work assigned shifts and complete work as expected
Your experiences in the areas of technical support and customer service
Your proven ability to learn and understand the many web hosting technologies quickly and accurately(knowledge and experience with cPanel, DNS, FTP, WHM is a plus!)
Your intrinsic motivation to put in 110%+ to provide an outstanding customer service experience
Houston, Texas, United States
Location: Singapore – Department: Affiliate
The position is responsible for managing the day-to-day operations of our affiliate program, including relations with affiliates, networks and partners. He/she will work closely with other Marketing Team members to ensure maximum effectiveness of the affiliate program.
What you will do:
•Identify and recruit new affiliates that are capable of driving volume
•Negotiate and manage contracts and commission structures for affiliates
•Keep up to date on Affiliate Industry trends and developments
•Effectively coordinate with other team members and departments
Reporting & Analysis
•Monitor affiliate activity, analyze performance, identify areas of improvement, and recommend ways to increase affiliate-generated revenues
•Present regular analysis reports including number of affiliate partners recruited, conversion rates, sales generated and commissions earned
What you need for this position:
•Minimum 3+ years affiliate management experience
•Proven, measurable results in developing and growing an internal affiliate channel/program
•Demonstrated ability to initiate and grow relationships
•Knowledge and understanding of affiliate tracking methods, tagging and sale attribution
•Ability to take on multiple projects at the same time
•Must possess strong knowledge of the affiliate marketing industry
•A proven negotiator who can build strong partnerships
•Strong organizational, analytical, presentation and problem solving skills
•The ability to understand numbers and trends and develop action plans
•The ability to communicate clearly, professionally, and courteously over a variety of mediums
•The willingness to embrace and understand new concepts
•Understanding and knowledge of additional online marketing channels (PPC, SEO, email marketing, media buys, etc.) to be able to assist and guide affiliates
What experience we prefer you had for this position:
•BS / BA Preferred
•Google Analytics experience a plus
•Management of an affiliate program generating revenue or payouts to affiliates in excess of $100,000 per month
•Experience with Commission Junction as an affiliate manager
Austin, Texas, United States
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